Handcrafted Woollen Sunglasses Pouch

We will endeavour to ship goods normally within two days of receiving your order.

This is due to checking all products but watches in particular meet our exacting

Standards for despatch.

Orders placed at a weekend will be considered received on Monday.

Most products are despatched by first class signed for Postal service or an appropriate

Carrier and tracking references will be available for each order or items.

If you have any concerns or queries please do not hesitate to contact us by email at

treelessproducts@gmail.com

Once the online ordering process has been used this will be considered an official order.

An order acknowledgement will be sent confirming the ordering information.

In despatching the items ordered the purchase contract is initialised 

In unforeseen circumstances the receipt of any order can be refused, if for example the goods are a a)  not available, 

b) payment authorisation cannot be obtained

c) if there has been a pricing or product description error

 

The delivery timescales quoted on our website are for guidance only and although the vast majority of goods will arrive within our timescales, there will always be exceptions.

It is often better to wait 5 working days beyond the last estimated day for delivery if stated before contacting us to allow for any processing delay to be corrected.

Since the inception of the Data Protection Act and subsequently the (GDPR ) General Data Protection Regulations all UK companies have been required to treat all forms of data held in relation to individuals in accordance with these two laws.

Treeless Products Ltd commit to ensuring that any information passed by you to us is treated to fully comply with these laws.

In order to process our customers’ orders and enquiries we need to collect their names, addresses, contact numbers and email addresses, we do this to enable us to contact you and to process orders. We retain information regarding orders placed to allow us to better serve your needs should you have any questions or queries regarding any product that we have supplied or any service that we have carried out. We are also required by law to retain data on any monetary transactions for a prescribed period.

We will not sell or rent your details to any third party, we will however at times need to share elements of your personal details for the following reasons.

Members of the Treeless Products Ltd team in order to process you orders.

Members of suppliers and delivery companies’ teams in order to supply and deliver goods.

As a Limited Company registered in England, we are legally bound to complete an annual report on our accounts which is then registered at Companies House, we contact our accountants to independently perform this for us and at this time they have access to our database of transactions.

Statutory organisations such HMRC with whom we are legally obliged to share data. 

You are entirely within your rights to request information as to how we obtain and use your information and to request a copy of the information that we hold about you.

If you feel that any information that we hold about you is incorrect please do let us know so that we can update your account.

You can request that we erase any personal information that we hold about you and we will always do our best to comply with such a request subject to having to retain any details stipulated by regulatory bodies such as financial transactions that we are legally bound to retain for seven years. 

In all instances above please contact us:

Treeless Products Limited High Hurstwood East Sussex United Kingdom TN22 4AB

Telephone: 01825 733933

Email: treelessproducts@gmail.com